Gardening Questions

Do you have a gardening question? Email it to Please allow up to 7 business days for a reply. Alternatively, you may call our Horticulture Answer Service at (314) 577-5143, Monday - Friday, 9 a.m. to noon (CST).

Green Resources

Whatever your question, the Garden's sustainable-living experts are at your service! Find green products and services, evaluate green claims and plan your green home or lifestyle project by contacting us today at or (314) 577-0246.

Charitable Donations

The Garden strives to accommodate donation requests for charitable fundraisers in the St. Louis region whenever possible. For more information, please complete our online request form.


Compliments, concerns, and general public communications to the Garden

Visitor comments, complaints and compliments are received via the Garden’s website, social media outlets, on-site comment cards and by phone.

Phone calls generally originate with the Garden’s operator or via the Garden’s Communications Division. Any elevated concerns are forwarded to the Sr Vice President of Communications or Senior Communications Officer for facts to be gathered and for the situation to be discussed with the caller. Appropriate Division heads and HR representatives are involved, as appropriate, at that time.

General comments from the website or social media outlets are sent to the appropriate Division head, if so merited.

Comment cards, phone calls or other communications involving an incident of harassment or discrimination are recorded in the communications division, forwarded to and discussed with the appropriate division head and resolved under the supervision of the Senior Vice President of Communications. The Garden’ s rigorous, ZERO TOLERANCE policies on harassment and discrimination are brought to bear on all such resolutions. Such complaints, additionally, are elevated to the President and Executive Vice-President of the institution.


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Contact Information

General Garden: (314) 577‑5100
Toll free 1-800-642-8842
Sassafras Cafe:
Daily, 9 a.m. to 4 p.m.
(314) 577-9473
Garden Gate Shop: (314) 577-5137
Daily, 9 a.m. to 5:30 p.m.
Gardening Help
(Answer Service):
(314) 577-5143
Weekdays, 9 a.m. to noon
Green Resources
(Answer Service):
  (314) 577-0264
Departments and Divisions  
Archives: (314) 577-5158
Children's Education: (314) 577-5140
Communications: (314) 577-0286
Continuing Education: (314) 577-9506
Corporate Partners: (314) 577-9513
EarthWays Center: (314) 577-0220
Facility Rental: (314) 577-0200
Group Sales:
Inquiry Form
Institutional Advancement: (314) 577-9500
Library: (314) 577-5155
Membership: (314) 577-5118
Planned Gifts: (314) 577-5199
Security (Lost & Found Desk):    (314) 577-0212 
Ticketing: (314) 577-5100
Tribute Gifts: (314) 577-5118
Wedding Ceremonies &

 For a directory of science and conservation staff, click here

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