Compliments, concerns, and general public communications to the Garden

Visitor comments, complaints and compliments are received via the Garden’s website, social media outlets, on-site comment cards and by phone.

Phone calls generally originate with the Garden’s operator or via the Garden’s Communications Division. Any elevated concerns are forwarded to the Sr Vice President of Communications or Senior Communications Officer for facts to be gathered and for the situation to be discussed with the caller. Appropriate Division heads and HR representatives are involved, as appropriate, at that time.

General comments from the website or social media outlets are sent to the appropriate Division head, if so merited.

Comment cards, phone calls or other communications involving an incident of harassment or discrimination are recorded in the communications division, forwarded to and discussed with the appropriate division head and resolved under the supervision of the Senior Vice President of Communications. The Garden’ s rigorous, ZERO TOLERANCE policies on harassment and discrimination are brought to bear on all such resolutions. Such complaints, additionally, are elevated to the President and Executive Vice-President of the institution.